Welcome to Sindhu (“Sindhu”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how Sindhu collects, uses, stores, protects, and, where necessary, shares personal information when you visit our website, place an order, contact us, or use our services.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect information that is necessary to provide our products and services.
Information You Provide Directly
Depending on how you use our website, we may collect:
- First name or full name
- Mobile or telephone number
- Email address, if provided
- Delivery address
- City or delivery location
- Order details and purchased products
- Product size, colour, or other order-related information
- Order notes or information you provide to customer support
- Information provided when you contact us regarding an order, return, exchange, refund, or complaint
We only request information that is reasonably necessary for the relevant purpose.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Approximate website usage information
- Date and time of website visits
- Referring pages and similar technical information
This information may be collected through cookies, analytics tools, security tools, or similar technologies.
3. How We Use Your Information
Sindhu may use your personal information for legitimate business purposes, including:
- Processing and confirming your orders
- Delivering purchased products
- Contacting you regarding your order
- Confirming Cash on Delivery orders
- Providing customer support
- Processing returns, exchanges, refunds, or complaints
- Maintaining order and transaction records
- Improving our website, products, services, and customer experience
- Detecting and preventing fraud, misuse, or security threats
- Maintaining website and information security
- Complying with applicable laws, regulations, court orders, and lawful government requests
- Sending promotional communications where permitted and, where required, with your consent
We do not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted by applicable law or you have provided the required consent.
4. Legal Basis for Processing
Where applicable, Sindhu processes personal information based on one or more lawful grounds, including:
- Your consent
- Taking steps necessary to process or fulfil your order or an agreement with you
- Compliance with legal obligations
- Establishing, exercising, or defending legal rights
- Other lawful grounds permitted under applicable Bangladesh law
Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and legitimate reasons for retaining the information.
5. Order and Delivery Information
To successfully deliver your order, we may provide necessary customer information to our delivery or courier partners.
This may include:
- Customer name
- Mobile number
- Delivery address
- City or delivery location
- Order information
Such information is shared only to the extent reasonably necessary to fulfil the delivery or related service.
6. Payment Information
Sindhu may offer Cash on Delivery and/or other payment methods.
Where an external payment service provider is used, payment information may be processed directly by that payment provider according to its own privacy and security practices.
Sindhu does not intentionally store complete payment-card information on its own website unless such storage is legally permitted and technically required.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Maintain shopping-cart functionality
- Improve website performance
- Understand website usage
- Help protect the website from fraudulent or abusive activity
- Measure the effectiveness of marketing campaigns, where applicable
You may control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functions, including shopping-cart or checkout functionality.
8. Analytics and Marketing Technologies
Sindhu may use third-party analytics or advertising technologies, such as Google Analytics, Meta Pixel, or similar services, where enabled on our website.
These tools may collect information about website visits, interactions, device information, and browsing behaviour in accordance with their respective policies.
We use such technologies to understand website performance, improve our services, measure advertising effectiveness, and, where permitted, show relevant advertisements.
We will not intentionally provide third-party advertising platforms with information that is unnecessary for the stated purpose.
9. When We Share Personal Information
We may share necessary personal information with:
- Delivery and courier service providers
- Payment service providers
- Website hosting and technical service providers
- Website security, analytics, or marketing service providers where applicable
- Professional advisers where reasonably necessary
- Government authorities, courts, regulators, or law-enforcement agencies where required or legally permitted
We do not sell customers’ personal information as a business commodity.
Third-party service providers receiving information from us are expected to use it only for the relevant service or lawful purpose and to maintain appropriate security.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss or destruction
- Misuse
- Unlawful alteration
- Security breaches
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Completing and managing orders
- Customer service
- Returns, exchanges, refunds, and disputes
- Accounting and business records
- Legal, regulatory, tax, or compliance requirements
- Fraud prevention and security
- Legitimate business purposes where permitted by law
When personal information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.
Certain records may need to be retained for a longer period where required by law.
12. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have rights regarding your personal information, including the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request updating of information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain processing where applicable
- Request information about how your personal information is processed
- Request information about relevant third parties or service providers with whom your information has been shared, where applicable
To exercise a privacy-related right, please contact Sindhu using the contact information provided below.
For security purposes, we may need to verify your identity before processing certain requests.
13. Withdrawal of Consent and Deletion Requests
Where processing is based on consent, you may request to withdraw your consent.
You may also request deletion of your personal information where applicable.
However, deletion may not be possible where retaining particular information is necessary for:
- Fulfilling an existing order
- Completing a return, refund, exchange, or dispute
- Complying with legal or regulatory requirements
- Maintaining legally required business records
- Establishing, exercising, or defending legal rights
- Preventing fraud or abuse
- Other lawful purposes permitted by applicable law
Where deletion is legally restricted, we may retain the information only for the applicable lawful purpose.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
If a person under the applicable legal age places an order or provides personal information, the relevant parent, legal guardian, or authorised person may contact us regarding that information.
We do not knowingly use children’s personal information for targeted tracking, profiling, or targeted advertising in violation of applicable law.
15. Customer Reviews, Comments, and User Content
If you voluntarily submit a product review, comment, photograph, testimonial, or other content to Sindhu, some of that content may be displayed publicly on our website or official marketing channels where you have provided the relevant permission or where otherwise legally permitted.
Please do not submit personal information that you do not want to become publicly available.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, courier services, or other external services.
Sindhu is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
17. Business Communications
We may contact customers through phone, SMS, email, messaging services, or other communication channels regarding:
- Order confirmation
- Delivery
- Payment or Cash on Delivery confirmation
- Returns or exchanges
- Customer support
- Important service-related information
Marketing or promotional communications may be sent where legally permitted and, where required, based on your consent.
You may request to stop receiving promotional communications. However, service-related communications necessary to process an order may still be sent.
18. Data Transfers
Where a third-party service provider processes information on our behalf, including hosting, analytics, payment, security, communication, or marketing services, your information may be processed through systems located outside Bangladesh where applicable.
Any such processing or transfer will be carried out subject to applicable law and appropriate contractual, technical, or organisational safeguards where required.
19. Privacy Complaints and Requests
If you believe that your personal information has been handled improperly, or if you want to exercise a privacy right, please contact Sindhu using the contact details below.
We will review and respond to legitimate privacy requests in accordance with applicable law and our operational procedures.
Nothing in this Privacy Policy limits any rights or remedies available to you under applicable Bangladesh law.
20. Compliance With Bangladesh Law
Sindhu intends to handle customer information in accordance with applicable laws and regulatory requirements of Bangladesh, including applicable provisions relating to personal-data protection, consumer protection, and digital commerce.
This Privacy Policy is intended to operate consistently with applicable Bangladesh law and may be updated when laws, regulations, official guidelines, or our business practices change.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in applicable laws or regulations
- Changes to our services
- Changes to our data-processing practices
- Changes to third-party services or technologies
When we make material changes, we may update the “Last Updated” date shown at the top of this page and provide additional notice where required.
22. Contact Us
If you have any questions, privacy requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, you can contact Sindhu using the following information:
Sindhu
Phone: +8801766598447
Email: sindhustore11@gmail.com
Location: Dhaka, Bangladesh
You may also contact or follow us through our official social media channels:
This Privacy Policy was last updated on 15 August 2026.